Refund Policy
Welcome to Rare Hair ! We want you to have a positive shopping experience with us. This Refund Policy outlines the procedures and guidelines for requesting refunds for products purchased through our website or physical stores.
Refund Eligibility:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving your order. We will assess the issue and, if eligible, provide a replacement or initiate a refund for the damaged or defective item.
Canceled Orders: If you have canceled your order within the eligible timeframe and meet the criteria for cancellation, we will process a full refund to your original payment method.
Non-Delivery: If your order has not been delivered within the estimated delivery time and there is no tracking information available, please contact our customer support team. We will investigate the issue and, if necessary, initiate a refund.
How to Request a Refund:
Damaged or Defective Products: To request a refund for a damaged or defective product, please follow these steps:
Contact our customer support team at rarehairindia1@gmail.com within [number of days] of receiving your order.
Provide your order number, a description of the issue, and photographic evidence (if applicable) to support your claim.
Our customer support team will review your request and guide you through the refund process if your claim is eligible.
Canceled Orders: If you canceled your order within the eligible timeframe, no additional steps are required. We will process the refund to your original payment method.
Refund Processing:
Full Refunds: For eligible cases, we will initiate a full refund, including the original shipping charges, to your original payment method. Please allow [number of days] for the refund to be processed and reflected in your account.
Partial Refunds: In some cases, a partial refund may be applicable if only part of your order is canceled or returned.
Contact Us:
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team.
Cancellation Policy
Welcome to Rare Hair ! We understand that circumstances may change, and sometimes you may need to cancel your order. This Cancellation Policy outlines the procedures and guidelines for canceling orders placed through our website or physical stores.
Order Cancellation:
Cancellation Timeframe: You may request the cancellation of your order within 24 hours of placing it. After this timeframe, your order may already be processed and shipped, and cancellation may not be possible.
How to Cancel: To initiate an order cancellation, please contact our customer support team as soon as possible at rarehairindia1@gmail.com . Kindly provide your order number and relevant details for quick assistance.
Cancellation Eligibility:
Unshipped Orders: Orders that have not been shipped from our warehouse are eligible for cancellation. Once an order has been shipped, it cannot be canceled.
Personalized or Custom Orders: Please note that personalized or custom-made products may not be eligible for cancellation once the production process has started. If you have any concerns about personalized items, please contact our customer support team for guidance.
Limited Edition or Special Items: Some limited edition or special items may not be eligible for cancellation due to their unique nature or high demand. We will inform you if any such exceptions apply to your order.
Refunds for Canceled Orders:
Full Refunds: If your order is canceled within the eligible timeframe and meets the criteria for cancellation, we will initiate a full refund to your original payment method. Please allow 7 days for the refund to be processed and reflected in your account.
Partial Refunds: In some cases, a partial refund may be applicable if only part of your order is canceled, and the remaining items are shipped.
Changes to the Cancellation Policy:
Rare Hair reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website.
Contact Us:
If you have any questions or concerns about our Cancellation Policy or need assistance with canceling an order, please contact our customer support team at:
Rare Hair Customer Support
Email: rarehairindia1@gmail.com
Phone: +91-7042425999
Thank you for your understanding and cooperation. We value your satisfaction and strive to provide a seamless shopping experience at Rare Hair.